Part A – Terms of use
1. scope of application
1.1. The following Terms of Use (“ToU”) govern the legal relationship between the persons (natural persons) who access the website deinadieu.at (the “Website”) (“Users”) and the operator of the Website, EMNA Web AG (for operator details see Imprint, the “Operator”).
1.2. The TOU apply from the first time the user accesses the website. They are supplemented by the privacy policy and the specific service descriptions and notices on the website.
2. range of services
2.1. The website provides users with information on the topic of estate planning. In particular, the website provides information on the topic of estate donations. Users have the option of using an online tool to generate will texts (“Online Will Assistant”) in accordance with the provisions of Section 3 of these GTC. Users are permitted to use the website for private purposes. Written consent from the operator is required for commercial use.
2.2 The website offers non-governmental organizations, Spitex, non-profit organizations, etc. (the “Fundraising Partners”) the opportunity to present themselves as recipients of estate donations. In addition, service providers (in particular lawyers specializing in inheritance law, the “Partners”) can present themselves and their services on the website. Separate terms and conditions apply to the use of the website by fundraising partners and partners.
2.3. The website enables users to contact the partners and fundraising partners. At the request of users, the operator will send individual inquiries and contact details of users to partners and fundraising partners.
2.4. Users can access the information published on the website and use the Online Will Assistant and other document generators free of charge. The operator reserves the right to agree supplementary conditions and prices for individual services, in particular for those that are to be provided to companies. Insofar as individual services are only provided against payment – also in the form of data – the Operator shall expressly inform the User of this. A contract that gives rise to a monetary payment obligation is only concluded when you click on the “Order now for a fee” button.
2.5. The drafting and execution of contracts with third parties, in particular partners, is the sole responsibility of the user and the third party. The operator assumes neither a guarantee for the fulfillment of these contracts nor liability for any material defects or defects of title. In particular, the information provided by third parties and published on the website does not represent any guaranteed characteristics on the part of the operator. The Operator is under no obligation to ensure the fulfillment of the contracts concluded between the Users and third parties.
3. Online Will Assistant
3.1 The website, in particular the Online Will Assistant, does not constitute legal advice or assistance. The operator does not offer any legal examination of individual cases, representation of parties, provision of information, assistance or similar services within the meaning of the Lawyers’ Act (RAO).
3.2. In order to use the Online Will Assistant, users provide the operator with personal data. To do this, users must create a user account in which they can manage their documents and view the contractual use of their data. For users, this results in the consumer information presented in Part B. In particular, users have a right of withdrawal. The right of withdrawal expires in the case of the provision of digital content when the operator has begun to execute the contract, and in the case of services when the operator has provided the service in full.
3.3. The Online Will Assistant only takes Austrian inheritance law into account.
3.4. The service supports users in the independent creation of a will template through a legally verified, software-supported question/answer and document creation process. It is the responsibility of the user to observe the instructions for explaining and using the Online Will Assistant. They must critically examine the possible answers and select them in such a way that they correctly reflect the use case. If users do not consider the answer options to reflect their situation, the Online Will Assistant is unsuitable for them. Beyond the algorithmic selection of pre-formulated, legally checked answer options, there is no concretization for the respective individual case.
3.5. The Online Will Assistant is therefore unable to record each individual case with its specific features. It is the responsibility of the user to check the plausibility of the created legal document with regard to the intended use, whereby the operator is responsible in particular for the correctness of the legal document. no benefits within the meaning of para. 3.1. provides. In case of doubts, ambiguities and constellations in which a standardized procedure is not required, users are advised to contact a lawyer.
3.6. When using the Online Will Assistant, users are made aware of the possibility of making a donation to the estate. The operator proposes fundraising partners as recipients of such estate donations. The order in which fundraising partners are suggested to users follows set criteria: Random principle; organizations that have booked a top listing are listed with the same monthly reach before organizations that have not booked a top listing. There is no obligation to make a donation to the estate or to select one of the proposed fundraising partners.
4. registration; user account
4.1. Users have the option of creating a user account on the website in order to save and manage the text created in the Online Will Assistant. The storage only serves to make it easier for users to access the generated text and in no way replaces the filing of a will, especially with notaries or lawyers.
4.2. To set up a user account, users conclude a user contract by entering their e-mail address and a password of their choice in the fields provided, clicking on the “Register now” button and confirming their e-mail address by clicking on the registration link in the e-mail sent to them by the operator.
4.3. Users undertake to treat their access data confidentially and to use it exclusively for their own purposes.
4.4. The operator may refuse registration at any time, even retrospectively, without giving reasons.
4.5. The user contract is concluded for an indefinite period and commences upon conclusion of the contract in accordance with section 4.1. Users have the right to delete their user account at any time and without giving reasons and thus also to terminate the user contract.
4.6. After deletion of the user account, access to the data stored in the user account is no longer possible. The operator will delete the data stored in the profile after a reasonable retention period has expired.
5. comment function
5.1 Within the scope of the commenting function provided by the operator, users are responsible for ensuring that their comments and self-generated content do not violate any applicable legal provisions, in particular that they are not offensive or violate the rights of third parties (copyright, trademark law and other rights). Users shall fully indemnify the operator and its employees and bodies against claims by third parties in connection with comments and content published by them.
5.2 Users are not permitted to include personal data of third parties in their comments that allow these third parties to be identified.
5.3 We are entitled to delete your comments at any time without prior notice to you or not to publish them at all if we determine that your comment or self-generated content violates the law, the rights of third parties or the aforementioned provisions, or if we are informed of this by third parties.
6. modification or interruption of the range of services and deletion of profiles
6.1. The operator may adapt, change or temporarily or permanently discontinue the website or individual parts thereof at any time.
6.2. The operator reserves the right to delete user accounts without giving reasons and without prior or subsequent notification to the users concerned.
7. guaranteeing the functionality of the services
7.1. The operator will maintain and update the website with the usual care. The website will generally be made available with the quality, including functionality, compatibility, accessibility, continuity and security, that is customary for digital products of the same type and that users can expect, taking into account the nature of the digital product.
7.2. The operator assumes no liability for the correctness, completeness and accuracy of the content, documents and other services.
8. liability
8.1. The operator is liable for damages caused intentionally or through gross negligence to the extent required by law. Otherwise, liability is excluded to the extent permitted by law.
8.2. Insofar as the website provides access to other websites via links, the operator is not responsible for the third-party content contained therein. The operator does not adopt the third-party content as its own. Liability for third-party content is excluded. If the operator becomes aware of illegal content on external websites, it will remove the link to these immediately.
8.3. The operator is not liable for the factual accuracy of third-party content and data or for the absence of viruses in files posted on the website by users or by other users, companies or external third parties recognizable to users. To initiate proceedings for the removal of inappropriate content, please contact EMNA Web AG, Limmatstrasse 65, CH 8005 Zurich or support@deinadieu.at.
8.4. The Operator shall not be liable for any damages incurred by users or third parties as a result of following or not following recommendations, tips, best practices or the use of templates.
8.5. The above limitations of liability and exclusions do not apply to any claims of users against the Operator arising from product liability. Furthermore, the limitations of liability do not apply to bodily injury and damage to health of users attributable to the operator.
9. data protection
9.1. The operator has taken comprehensive technical and organizational precautions to ensure the confidential and exclusively appropriate handling of data. However, misuse by unlawful acts by third parties cannot be completely ruled out.
9.2. The operator is obliged to use the data stored during registration and use only for its own purposes and not to pass it on to external third parties, unless there is an official obligation to do so or the users have expressly given their consent, e.g. by explicitly activating a checkbox when contacting fundraising partners/partners. This regulation on the handling of data is specified and supplemented by the privacy policy.
9.3. The operator has obligated its employees who are entrusted with the administration and/or operation of the website to strictly comply with data protection regulations.
9.4. The Operator is entitled to observe and record the usage behavior of Users in order to ensure the proper operation of the Website and to combat misuse. Section 8.2 applies accordingly to such data.
9.5. If users post personal data of a third party on the website, they warrant that they are authorized to do so. Users are obliged to inform the third party before transferring their personal data.
10. severability clause
Should a provision or part of a provision of these GTC or its annexes be or become invalid or unenforceable, this shall not affect the validity of the remainder of the GTC. The Operator and the Users shall be obliged in good faith to replace the invalid or unenforceable provision with a valid and enforceable provision that is equivalent in economic effect, provided that this does not result in a material change to the content of these T&Cs or their annexes.
11 Applicable law and place of jurisdiction
11.1. Contracts between the Operator and Users shall be governed by Austrian law to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The statutory provisions on the restriction of the choice of law and the applicability of mandatory provisions, in particular of the country in which the user has their habitual residence as a consumer, remain unaffected.
11.2. The place of jurisdiction for all disputes arising from or in connection with this contract is Frankfurt am Main in the Federal Republic of Germany, provided that the user is a merchant or a public corporation. The Operator shall also be entitled and, in the case of consumers, obliged to bring an action at the User’s general place of jurisdiction.
Part B – Consumer information/information in electronic commerce for distance contracts on the use of DeinAdieu
If you make use of “DeinAdieu” by means of distance communication, we would like to point out the following:
(1) Operator identity:
EMNA Web AG
Limmatstrasse 65
CH 8005 Zurich
Phone: +41 44 500 52 37
support@deinadieu.at
(2) The languages available for the conclusion of the contract are German and English.
(3) The main features of the services we offer and the period of validity of limited offers can be found in the individual service descriptions on “DeinAdieu” (web portal).
(4) The use of our web services is generally free of charge for you and in some cases can even be used without registration. In some cases, you have the option of using additional functions if you provide us with personal data, which we use to evaluate user behavior and improve our services and share with our partners and fundraising partners. In this case, we will always inform you explicitly and transparently and obtain your express consent before processing your personal data and providing you with the services.
(5) You can recognize any input errors when placing your order for these services in DeinAdieu during the final confirmation and correct them at any time using the delete and change function before sending the order.
(6) If you provide us with your personal data, there is no minimum contract period. You can stop the further processing of your personal data at any time by deleting your user account or deselecting the respective services or objecting to the further processing of your personal data by sending a message to support@deinadieu.at.
(7) If a service or performance ordered by you is not available in your country, we reserve the right not to provide the service or performance.
(8) You can address any complaints to “DeinAdieu” customer support at any time. Alternatively, you can also contact us by e-mail, letter or telephone during our business hours. We will then contact you within a reasonable time.
(9) Liability for defects shall be governed by the statutory provisions and the General Terms and Conditions of Use (Part A), in particular Section A. 7.
(10) Right of withdrawal
Consumers are entitled to a right of withdrawal as set out below, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to their commercial nor their independent professional activity:
Cancellation policy
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must contact us:
EMNA Web AG
Limmatstrasse 65
CH 8005 Zurich
Phone: +41 44 500 52 37
support@deinadieu.at
of your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
If you have requested that the services should commence during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.
Expiry of the right of withdrawal
The right of withdrawal expires in the case of the provision of digital content when the operator has begun to execute the contract, and in the case of services when the operator has provided the service in full.
Further important notes:
Notwithstanding your statutory right of revocation, you can delete your free user account at any time and thus terminate the existing contractual relationship with us.
Exclusion of the right of withdrawal:
The right of revocation against us does not apply to contracts that are not concluded between the user and the operator, but between the user and a third party, e.g. our partners. Any rights of revocation in this respect can only be asserted against the third party.
Sample form for your revocation
If you wish to withdraw from the contract, you can fill out this form and send it back to us:
EMNA Web AG
Limmatstrasse 65
CH 8005 Zurich
support@deinadieu.at
Sample withdrawal form
If you wish to withdraw from the contract, please complete this form and return it to us:
EMNA Web AG
Limmatstrasse 65
CH 8005 Zurich
support@deinadieu.at
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
______________________________________
______________________________________
______________________________________
– Ordered on (*)/received on (*): _____________________________
– Consumer’s name: _____________________________
– Consumer’s address: _____________________________
____________________
Signature of the consumer(s)
Date ___________________________ (*) please delete as appropriate
(11) We store the data required to process the contract between you and us. The contract and activity data will remain accessible to you if you have registered with us. In this respect, we also refer you to the provisions of our data protection notice.
(12) You can print out this information, the General Terms of Use, the Privacy Policy and all other information via our web portal or save it in a reproducible form: You print out the respective page with your browser by selecting the “Print” function in the main menu of your browser. You can save the respective page by selecting the “Save as” function in the main menu of your browser. We also save all contractual terms and conditions. We will also be happy to send you the contractual provisions by e-mail on request.
(13) Please also refer to the notes and information on data protection.
(14) The EU Commission provides an internet platform for the online settlement of disputes (so-called “ODR platform”). The ODR platform can be accessed via the following link: https://ec.europa.eu/consumers/odr
(15) We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
(16) We are not subject to any special codes of conduct not mentioned above.
Status: May 28, 2024
Responsible: EMNA Web AG